Please contact itunes support to complete this transaction как исправить

Обратилась ко мне знакомая с просьбой, помочь настроить iTunes и Appstore на только что купленном iPhone 6s. С созданием учётной записи у неё проблем не возникло, а вот при настройке Appstore появлялось сообщение красными буквами “Обратитесь в поддержку iTunes для завершения транзакции“.

С такой проблемой до этого я не сталкивался, поэтому обратился за помощью к интернет, но ни гугл ни яндекс ничем помочь не смогли.

Что я пробовал и что мне не помогло:

• Создавать разные аккаунты
• Сбрасывал настройки
• Перезагружал

С моим старым iCloud iTunes работал нормально.

Что мне помогло:

1. Создал учётную запись iCloud на телефоне
2. Установил приложение iTunes на компьютер
3. Вошёл в iTunes через приложение на ПК
4. Вошёл в Appstore на iPhone и всё заработало

Делись с друзьями, если тебе помогло, как и мне. )))

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15 replies

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Apr 5, 2012 7:40 AM in response to Sersem

Im getting really frusterated with this . It’s been happening to me for the past 2 days . Im trying everything to find an answer to this . I tryed to download a free app and its trlling me it needs my billing information . Ill put it in correctly and it tells me that i need to contact iTunes support to complete the transaction and this is on my iPod and im getting really ****** about this . An idk what to do at this point . Someone plz help me !!!!!!!

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Apr 5, 2012 7:54 AM in response to Sersem

Did you contact I tunes support? This kind of notice usually means they want to confirm you are who you say you are, or your cc has expired, or any of a number of things. Contact them at the link given and find out.

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Apr 5, 2012 8:02 AM in response to Sersem

I also did Contact itunes support soo many times but still my problem not fixed. i even tried to creat new account but also didnt work. am sooo ****** from this.

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Apr 5, 2012 7:59 AM in response to Sersem

This is really a frustation…

I have contacted iTunes many times (I think around 10 emails now) for the last 5/6 days and my problem is still not fixed! They keep asking me to repeat the steps that I did 40 times. Change Billing Address, change ccard details, and so on… but the problem is there and I can’t seem to fix it at all.

What to do???? I’m still waiting…

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Jan 5, 2011 7:19 AM in response to Sersem

Have you contacted iTunes support as the error message asks you to do? It might be due to a fraudulent activity report on your account that needs to be cleared.

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Feb 26, 2011 9:40 AM in response to Sersem

This started for me when I bought my iPad. I sensed that the account was perhaps having an issue resolving so many devices. What worked for me, and I’m just a user, not an expert, is creating a separate iTunes account for my iPad. Once I did this I was able to download apps. First, I synced my iPad to my old account then when I synced to my new account everything transferred. I downloaded an iPad app on my Mac first just to make sure it would work. It did. Then I synced my iPad. Then I made sure my iPad was looking at the right(new) account. What I’ll probably do next is create another account for Mac, iPhone and iPod to share, then delete the original account. Not wild about managing two accounts but it’s really not that big of deal and I’m back in business. Yes, I agree Apple should resolve the issue but I’m just not one to wait.

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Jan 18, 2011 7:32 AM in response to Sersem

i got the message so i contacted support but they weren’t much help. still didn’t receive any solution so i tried logging in to my account in itunes and after i did the following, i was able to continue making purchases.

— open itunes

— go to itune store

— sign in with your account and go to account info

— scroll down and click «reset all warnings for buying and downloading»

not sure if this would help when creating a new account though.

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Feb 27, 2011 10:19 AM in response to Sersem

I fussed with this problem for a couple hours and had success with the following workaround. Keep in mind I am an iPhone user and make purchases via mobile on the itunes store which I think is related to this issue.

Backstory:

I was attempting to purchase music from the iTunes store and upon the review of billing information it provides the ominous message «Please contact itunes support to complete this transaction» which people are seemingly having no luck with.

I believe (from what I have read) this is an issue with multiple devices sharing an itunes account.

To remedy, I went into the iPhone Settings -> Store -> View Apple ID

Sign in as requested after choosing «Continue» and then tap your «payment info» box. Re-enter the «Required» Security Code field along with verifying the remaining fields. Choose «Done» and then login to your itunes account on the problematic device and retry.

I was able to make this work with two separate itunes accounts with two different accounts so I dont think it was a fluke.

Good luck!!

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Mar 30, 2012 6:42 AM in response to Sersem

So am I…

I can’t buy anything from Appstore…Always Please contact itunes support to complete this transaction…

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Apr 4, 2012 2:56 PM in response to Sersem

I also have this same problem…

I have a pending payment of 3,99 Eur and it says to update my billing info.

I update my Credit Card to a new one (I tried 3 genuine ones) and it says to contact support all the time.

I contacted support and so far… nothing. It has been 5 days since this happened.

The girl from Apple store is not helping at all 😟 She keeps copy/pasting the steps to update my billing and phone on the website, I did it more than 30 times now… I reported this issue 6 times in different emails.

I have even tried to change countries (I have billing and cc valid in 2 different ones) and nothing.

I even changed my apple email ID… and nothing!

So far… NOTHING!

Wouldn’t it be easy to just reset my account or something?

I’ve been asking to do something… they just copy/paste steps to follow which I tried over and over, and this is it!

I have 20 apps to update and a few I wanted to buy. Does this means that Apple is forcing me to jailbreak my 2 iPhones and 1 iPad so I can install apps? I really don’t understand and for the first time… I am very disappointed with their performance.

Let’s see what’s next…

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Apr 7, 2012 1:31 PM in response to pjl123

What link do i go to ? Cuz i still dont know what to do ive tryed everything . And its really upsetting me ugh . I really widh i could just make everything better ugh .

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Jan 5, 2011 9:14 AM in response to Sersem

iTunes support will be the go to for this situation. They usually contact people within 24 hrs of first contact with them.

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Mar 26, 2012 7:46 AM in response to Sersem

Hey guys, I got the same error mesagge like you guyz, but I tried to change some things and I succeed.. I had changed the telephone number. For example (212) 439-8688 …I change 212 to 213 and the iTunes accept my account..Hope it useful for you guyz..:)

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Apr 5, 2012 8:19 AM in response to isso_zenalden

Hey guys, I got the same error mesagge like you guyz, but I tried to change some things and I succeed.. I had changed the telephone number. For example (212) 439-8688 …I change 212 to 213 and the iTunes accept my account..Hope it useful for you guyz..:)

186 replies

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Jan 5, 2011 7:19 AM in response to Sersem

Have you contacted iTunes support as the error message asks you to do? It might be due to a fraudulent activity report on your account that needs to be cleared.

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Jan 5, 2011 9:14 AM in response to Sersem

iTunes support will be the go to for this situation. They usually contact people within 24 hrs of first contact with them.

Jan 14, 2011 11:44 AM in response to drsailer

Same thing happened to me 2 days ago and yes, I received an email from apple, but not a solution and I still havent been able to buy anything!!! Help!! I already tried to do it on my ipod and my laptop without success.

Jan 14, 2011 1:02 PM in response to ann83

Seriously, how can you expect any fellow users here to help you with some problem you’re in the process of working out with iTunes or the Store? The fact that the problem is duplicated across platforms shows pretty clearly that the problem was with with your account and not with your iPad.

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Jan 18, 2011 7:32 AM in response to Sersem

i got the message so i contacted support but they weren’t much help. still didn’t receive any solution so i tried logging in to my account in itunes and after i did the following, i was able to continue making purchases.

— open itunes

— go to itune store

— sign in with your account and go to account info

— scroll down and click «reset all warnings for buying and downloading»

not sure if this would help when creating a new account though.

Jan 18, 2011 9:20 AM in response to tomoki.

Thanks for posting your solution, and welcome to Apple Discussions!

Jan 19, 2011 2:23 PM in response to tomoki.

I also got the same «contact iTunes support to complete transaction» message to buy an App for my iPhone, I followed the steps to «reset all warnings» on the account pane, but the problem still persists.

I have used this account, it is valid and my only account with a good ccard, and I have purchased apps before succesfully. However I have had a few wrong password attempts in the past few days (from iPhone) and maybe this could have flagged my account in some way.

I reported to iTunes support today, and hopefull I’ll get a response within 24 hours as they promised.

Feb 6, 2011 11:45 AM in response to Sersem

Same issue…it’s been going on for months now. One computer has no problem with my account and my other computer won’t let any purchases through. Now waiting for itunes support to get back to me. Lot’s of people in these threads about the same issue, and no itunes reps…why haven’t they figured this out? Must be costing them a lot of money with the missed sales.

Feb 12, 2011 2:31 AM in response to Sersem

Workaround: buy it through a different device.

Ok, here is a solution that worked for me. I was getting that message when trying to buy an app on my iPhone. I read somewhere that it was a sync problem between the different devices sharing an iTunes account.

So I went to iTunes on my MacBook Pro, searched for that iPhone app and bought it. That worked without a problem.

Then went back to the iPhone, looked for the very same app on the app store, and bought it again. Since the app was already bought through my same account on another device, it just gave me a message saying i would download it for free.

Another option would have been to simply sync my iPhone through the USB cable I guess.

Problem solved

Feb 17, 2011 8:48 AM in response to Sersem

Getting the same message. Just bought my iPhone two days ago, with the sole deciding factor being that iPhone has the TomTom app, and Droid does not.

I have out of state work scheduled this weekend that requires multiple stops to destinations I’ve never before been to, so the GPS app is a must.

However, after attempting the purchase for the TomTom app I was presented with the notification above.

Nearly 36 hours after I submitted a request for assistance I received the mostly canned reply below, giving no sign of any sort of immediate resolution to the problem

I must have a functioning GPS by tomorrow eve, and if I’m forced to buy a stand alone unit due to this Apple error (no fault of my own) then I’d much rather have the Droid 2 Global over the iPhone. I’ve already talked with my Verizon sales rep about this to let her know that I will be returning the iPhone if this is not satisfied by tomorrow.

For my first experience with Apple, this has not been a pleasant one.

——————

Dear Ron,

Greetings from iTunes Store Support. My name is Rohit and I will be glad to assist you today.

I understand that you are unable to purchase from iTunes Store and receives a message «contact i tunes support to complete my transaction». I can certainly imagine how a situation like this could be a bit upsetting. I sincerely apologize for any inconvenience this has caused.

Ron, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available.

Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.

Sincerely,

Rohit

iTunes Store Customer Support

Please Note: I work Monday — Friday 7AM — 4PM CST

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

Feb 18, 2011 4:07 PM in response to fortune81

Same problem, same story. Never had any problems purchasing apps for my iphone 4. Finally decided to purchase the Navigon app for mobile navigation and the famous «Please contact itunes support to complete this transaction».

Funny thing: any purchase directly from the iPhone works fine. Just the purchase through the (latest 10.1.2.17) iTunes software doesn´t work.

Purchase through other authorised computers won´t work either.

And guess what: no answer from iTunes support within 24 hours. No telephone support for this problem either.

In the meantime it seems many people have this problem, independant from a valid and previously working payment method. Can´t somebody from Apple take this «really» serious and come a bit quicker with the solution ?

Thanks in advance,

An up to now satisfied, but in the meantime irritated customer…

Feb 19, 2011 12:57 AM in response to Paratroll

2 standard emails, not one adressing the problem yet. Obviously threatening with «several business days» before the problem is solved:

QUOTE:

—————————————————

Dear Henricus,

Welcome to iTunes Store Customer Support. My name is Raghu and I am glad to assist you today.

I understand that you are unable to purchase ‘Navigon Mobilenavigator Europe’ on the iTunes Store. I know this is important to you and I am sure you would like this resolved as soon as possible.

Henricus, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available. Please be advised this may take several business days.

Thank you for your patience and understanding.

Sincerely,

Raghu

iTunes Store Customer Support

Please Note: I work Monday-Friday, 07:00 A.M — 05:00 P.M CST

Thank you for allowing me the opportunity to assist you. You may receive an Apple Care survey email; any feedback you provide would be greatly appreciated.

Dear Henricus,

Welcome to iTunes Store Customer Support. My name is Raghu and I am glad to assist you today.

I understand that you are unable to purchase ‘Navigon Mobilenavigator Europe’ on the iTunes Store. I know this is important to you and I am sure you would like this resolved as soon as possible.

Henricus, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available. Please be advised this may take several business days.

Thank you for your patience and understanding.

Sincerely,

Raghu

iTunes Store Customer Support

Please Note: I work Monday-Friday, 07:00 A.M — 05:00 P.M CST

Thank you for allowing me the opportunity to assist you. You may receive an Apple Care survey email; any feedback you provide would be greatly appreciated.

Dear Henricus,

Welcome to iTunes Store Customer Support. My name is Raghu and I am glad to assist you today.

I understand that you are unable to purchase ‘Navigon Mobilenavigator Europe’ on the iTunes Store. I know this is important to you and I am sure you would like this resolved as soon as possible.

Henricus, finding a solution for you is important to me, so I have requested assistance with the issue you reported. You will receive an email after the matter has been investigated and further information is available. Please be advised this may take several business days.

Thank you for your patience and understanding.

Sincerely,

Raghu

iTunes Store Customer Support

Please Note: I work Monday-Friday, 07:00 A.M — 05:00 P.M CST

Thank you for allowing me the opportunity to assist you. You may receive an Apple Care survey email; any feedback you provide would be greatly appreciated.

———————————————————————-

Feb 19, 2011 4:31 AM in response to Paratroll

Just had the same message when trying to buy an App — on computer and on iPhone direct. The on line contact form does not allow for this message problem to be handled (wants all windows completed and they don’t fit the problem) so I phoned up support (German) and they say it is an account problem and they will mail me an appropriate form — as the account boys are off for the weekend.

Well the mail has come in and guess what — no form on it, just a couple of links to places I already was and FAQs not addressing this message which comes up…

What is the point of asking you to contact support, when there is no proper way to do it?

Do they have an open email address?

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Feb 26, 2011 9:40 AM in response to Sersem

This started for me when I bought my iPad. I sensed that the account was perhaps having an issue resolving so many devices. What worked for me, and I’m just a user, not an expert, is creating a separate iTunes account for my iPad. Once I did this I was able to download apps. First, I synced my iPad to my old account then when I synced to my new account everything transferred. I downloaded an iPad app on my Mac first just to make sure it would work. It did. Then I synced my iPad. Then I made sure my iPad was looking at the right(new) account. What I’ll probably do next is create another account for Mac, iPhone and iPod to share, then delete the original account. Not wild about managing two accounts but it’s really not that big of deal and I’m back in business. Yes, I agree Apple should resolve the issue but I’m just not one to wait.

Please contact itunes support to complete this transaction????????

On your iOS device, you can use the App Store and iTunes store to make purchases on Apps, Movies, Music, and Books. You can even use this for in-app purchase after you’ve already downloaded an app from the App Store.

Before you can make these purchases, you’ll need to have an Apple ID that’s linked with a credit or debit card. This allows Apple to charge you for things you buy in their stores such as In-App purchases and Music.
As soon as there’s a problem with your credit card or debit card, you’re going to have a problem with the App Store and iTunes store. This is because Apple doesn’t want you to access their stores without having a valid card because they won’t be able to charge you.

Why Does It Say Please Contact iTunes Support to Complete This Transaction?

1. It’s Taking A While To Verify Your Card Details

The reason you’re seeing, “Please Contact iTunes Support to Complete This Transaction,” is that your credit or debit card information hasn’t been verified with Apple yet. It’s likely that you’ve just updated your credit card information with Apple and they’re taking a while to verify it.

It takes a while for them to verify this information but if you’ve already been waiting for a while or you haven’t changed your card details at all, then you’ll need to troubleshoot the problem.

2. You Entered The Wrong Card Information

Another reason why this error message can occur is that you’ve entered the wrong card information compared to the details you provided your bank. To check if the details are correct, you need to contact your bank to see if the information you have matches with the one you’ve given to Apple.

Incorrect information can lead to the purchase not being complete.

3. Software Problem

In rare situations, a software problem can cause the Please Contact iTunes Support to Complete This Transaction error message. Bugs and glitches are known to cause all types of problems on iPhones and usually, they’re temporary problems within your iPhone’s software that causes random problems with one of them being the Please Contact iTunes Support to Complete This Transaction pop up.

If the cause of this notification is down to a software problem, count yourself lucky because software problems are relatively easy to fix and it means that you won’t have to contact iTunes support to complete the transaction pop-up. There’s no way to know if the problem is down to a software error on your iPhone which is why you need to try the software-related solutions to see if your iPhone stops asking you to contact iTunes support to complete your transaction.

How to Fix Contact iTunes Support to Complete This Transaction

1. Make Sure Payment Information is Correct

You’ll need to check if the payment information that you’ve provided to Apple is correct because if you’ve entered the wrong information by mistake, then you’ll need to correct it. You’re given the chance to provide the correct payment info when you create your Apple ID.

To correct payment info:

1.  Go to Settings.
2. Click on your name at the top.
3. Go to Apple ID.
4. Tap on Media & Purchases.
5. Tap on View Account
6. Tap on Manage Payments. From here, you’ll need to check if your billing info is correct. Make sure that your address corresponds to the one you provided to your bank.

After you’ve checked this, you’ll need to go to the App Store and check if you’re able to purchase an app. You should also notice that the error message is gone if you’ve now provided the correct information.

2. Sign Out of App Store

If you’ve checked your payment information and it’s all correct, then this problem may not be related to your payment information. This problem could be caused by the App Store itself and you’ll need to troubleshoot to get rid of the error.

To do this, you’ll need to sign out of the App Store. There may be a glitch that’s causing the error to show up so the best way to troubleshoot it is by signing out then back in.

To sign out of the App Store:

1. Open the App Store app.
2. Click the Today tab.
3. Tap the profile picture.
4. Choose Sign Out.
5. Enter your Apple ID and password.
6. Tap Sign In. Go to the App Store and check if you’re able to download an app.

3. Force Restart your iPhone

If you’re still getting this error when trying to purchase apps in the App Store, then hard restarting your iPhone or iPad might help. If your iPhone has a software problem that’s causing the error in the App Store, force restarting it can get rid of the problem.

If you have an iPhone 7 or above:

1. Hold the sleep/wake key and the volume down key.
2. Wait for the Apple logo to appear

If you have an iPhone X or 8:

1. Quickly press the release the volume up button.
2. Quickly press the release the volume down button.
3. Press and hold the Power button until you see the Apple logo.

4. Check to Ensure iCloud Services is Disabled

The next step to take when you’re unable to make in-app purchases or download anything from the iTunes/App store is to check if the iCloud service is disabled. Apple does routine maintenances occasionally and this can cause the iCloud service to be disabled and not your Apple ID.

If you cannot download an app and you’re getting your purchase could not be completed error, this may be the reason why. To check if this is really the case, you can visit their website to check whether their services are operating normally.

If you find that their systems aren’t operating normally, wait for a few hours before you try and make the purchase again. After a few hours, you can go back and check if their services are back up again so you can make the download or purchase.

5. Log Out & Sign Back Into Your Apple ID

If you found that their systems were operating normally, the next step to take is to log out of your Apple ID and sign back in.

This is a basic step, but it can clear up some errors or bugs that are preventing you from being able to download anything from the App Store or iTunes

In order to do this:

1. Go to Settings
2. Tap on your name in the top section
3. Scroll right to the bottom and click the ‘Sign Out Button’

When you receive this message, you’ll be asked if you want to keep a copy of your data on the iPhone before you sign out. This feature should help you save your settings. Once you’ve done this, go home. Go back to your Apple ID and log in with your email and password.

You may receive a message asking if you want to merge the data with your iCloud before you try to sign in to your account, click yes to ensure that all your data isn’t lost. Once you’ve done this, try and download the app or item and check if you can do it without the error.

6. Restart your iPhone

Restarting your iPhone will refresh the software it’s running on. If there’s a bug or glitch that’s causing the please contact iTunes support to complete this transaction, then restarting your iPhone may get rid of it which could fix the problem you’re experiencing.

7. Force Close Settings

Since this notification only arises in the App store or an app when trying to make an in-app purchase, force closing the app might get rid of the issue and allow you to download the app or make the in-app purchase. To force close the app, you need to open the multitasking view by swiping up from the bottom of your screen, then closing the app by swiping the app up.

8. Update Apple ID Information Like Shipping, Payment, etc.

If your Apple ID information has expired, then it can stop you from making in-app purchases as well and tell you to update your apple id settings. There are details in there such as credit card, debit card, and other information that could’ve expired which means that you need to update it in order to keep your Apple ID settings up to date so that you can download apps and make purchases.

To update your Apple ID card info:

1. Open the iPhone Settings app and tap your name at the top
2. Tap Payment & Shipping
3. Enter your Apple ID password and update all the details if they’re expired. If you have no payment details in here, then you don’t have to enter them, you can choose the option ‘None’.

9. Check Your Internet Connection

If you haven’t got an internet connection, then there’s no way that you’ll be able to sign in to your Apple ID account when trying to download an app. Since your details are trying to be matched with a database, there needs to be an internet connection there for it to find the database and match your records. Check that both your WIFI and data is enabled so that your iPhone can find a stable connection.

10. Update Your Software

Apple iPhone is continually being improved and enhanced. The software is undoubtedly new on the latest iPhone models, but so are new features on the latest iOS versions as a result. When it comes to glitches or problems, it is always a good idea to upgrade your software to the most recent version available on the market. This has been known to stop the please contact itunes support to complete this transaction error.

11. Reset All Settings

The next thing that you should do to try and get rid of any glitches that could be causing the please contact iTunes support to complete this transaction message.

To wipe all settings:

1. From the home screen, tap Settings
2. Scroll down to, then tap General
3. Scroll down to, then tap Reset
4. Tap Reset All Settings
5. Tap Reset All Settings to confirm
6. After doing this, call someone and check if you can hear them properly.

12. DFU Restore Your iPhone

The next thing you need to do in this situation is to restore your iPhone from DFU mode. This is the last step an Apple tech will take when there’s a hardware or software issue going on within your device.

The problem you’re experiencing is persisting then restoring from DFU mode is the best way to try and get the software to refresh and get rid of whatever glitch is causing the problem.

When you put your device in DFU mode and restore it, it’s going to wipe all of the code off the device, update the firmware, and put the code back on. During this process, you’re going to lose all of your data, so you do need to back up your iOS device.

13. Factory Reset

A factory reset will be needed if a force restart doesn’t work. A factory reset involves wiping your device clean and restoring it back to its normal settings. For this to work, you’ll need to be willing to lose all of your data in the process, but if it’s backed up, then you’ll get it back. There are two ways to factory reset your iPhone but the easier way is through the settings app.

To revert to factory settings:

1. Open Settings.
2. Select General.
3. Go to Reset and choose to Erase All Content and Settings
4. You will be prompted to backup your data at this point. Tap Back Up Then Erase.
5. Enter your passcode to confirm the factory reset. Once you have entered the passcode and hit OK, then your iPhone will start erasing.
6. Once the reset is complete, then check to see if you can download apps with the Your purchase could not be completed error.

14. Contact Apple Support

If you have tried all the steps and you still can’t download apps or make purchases in iTunes, then it looks like there’s a deeper issue that can’t be resolved with troubleshooting steps. In this case, you’ll need to contact Apple support to get this fixed. You can speak to their live chat via the Apple Support website.

How to Fix Please Contact iTunes Support to Complete This Transaction Error

A number of users have been complaining about a problem that they have encountered when accessing the iTunes Store/App Store. The error message, which usually occurs when one tries to make a purchase, instructs users to contact iTunes Support in order to complete the transaction. Read on to find out what are the steps that you can do if you ever experience this problem.

The App Store or iTunes Store is where you can buy contents such as Books, Music, Apps, and Movies among others using your Apple ID. There are instances when purchasing something on the App Store that you may be asked to have your credit card and billing information reviewed. It is usually after this step that users then encounter the error message. Often, those who are trying to buy apps or other content, free or paid, are the ones likely to experience this.

Why it must be resolved

It is important not to ignore this issue and get it resolved as soon as possible because until it is sorted, you cannot download or install in-apps, apps, and other content from the iTunes store. An important step that you should do when sorting out the error message is to Sign Out your Apple ID from the iTunes and App Stores on your device. Once you have successfully signed out, try signing in again.

Multiple devices signed in

Another possible reason why you are experiencing the problem may be because you have several Apple devices that are sharing the same iTunes account. This isn’t unusual as a lot of people have the same iTunes account signed on for their iPhone, iPad, or Mac.

To resolve the problem, all you need to do is access iTunes and App Stores through the Settings on your iOS device. Click on the Your Apple ID option and choose View Apple ID. Note that you may be asked to sign in, in which case just provide your sign in details.

Once signed in, you will see the Accounts Settings page. Select Payment Information and re-enter your Security or CVV code. Make sure to verify your billing address too before tapping Done.

Resetting the buying and downloading warnings

You may also try to fix the issue from your computer. G First, you need to go to iTunes and select Store and Account. You will be redirected to your Account page. Look for the link that allows you to reset the downloading and buying warnings, click that, and select Reset.

Wrong default location on App Store settings

Another possibility why you are experiencing the error message may be due to the default location settings on your App Store. To ensure that the settings are correct, check if you have selected the appropriate country. You will need to accept the terms and conditions. You will also need a valid payment method for the appropriate country that you have selected.

Resetting the App Store location settings

If you want to reset the location settings for your App Store from your iOS device, go to the iTunes and App Store, select Your Apple ID and then sign in using your Apple ID and your password. Once signed in, go to View Apple ID and look for the Payment Information option. Look for the Country/Region setting and make sure that your correct location is reflected and change it if it is showing the wrong information.

When changing your location, do not forget to accept the Terms and Conditions. You will be asked to provide a valid payment method too. See to it that it matches the country or region that you have selected.

To change the location on your computer, you will need to access iTunes and go to Store. Select Account and then click on View My Account. You should see a section that says Apple ID Summary. Look for the setting that says Country/Region. If the information is incorrect, click the option where it says Change Country/Region. Follow the instructions provided and this should resolve the issue.

Accessing the iTunes/App Store to try and purchase or download an app can be frustrating when you find yourself unable to complete the purchase due to an error message. More often than not though, the issue may be due to incorrect Settings. Knowing what to do and which entries to correct should sort the issue.

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