Rtux64w10 sys синий экран как исправить

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HI@brutri, Welcome to the HP Support Community!

I understand that notebook has an issue with the network.

Request you to follow the below link driver HP USB-C Dock G5,

https://support.hp.com/in-en/drivers/selfservice/hp-usb-c-dock-g5/27767205

The docking station referred is a commercial model & the unit is a consumer segment. The said combination is not tested by HP. So, the functionality is not guaranteed.

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up» on the bottom right to say “Thanks” for helping!

Have a great day! 

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I connected the computer to Ethernet without using the G5 Dock, but just with a simple USB-C/Ethernet adapter.

For the moment, the symptoms «blank page» or «SSL error» do not appear anymore on the sites I was testing. So it’s a big progress

What I notice is that the HP ENVY X360 support page only offers the 2016 version of rtux64w10.sys in the driver updates while there is a 2020 version! Can you please report this to the driver update team? Proposing a 5 years old version is not very professional, isn’t it?

Best regards

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Hi @brutri,

Welcome to the HP Support Community.  

Thanks for the valuable feedback, I will update the relevant team,

I’d suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it’s most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up» on the bottom right to say “Thanks” for helping! 

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I had exactly the same issue, and solved it by simply removing (uninstalling) the driver (and avoiding doing the update again).

So, go to:

* Control Panel (easier than through Windows 10 Settings)

* Device Manager (as administrator)

* Network adaptors

* Realtek USB GbE Family Controller

* Right-click and select «uninstall device»

* Select «Delete the driver software for this device»

* Reboot

On re-start, the system will re-install a driver, but it will use the previous driver, not the problematic one. So the problem goes away.

From there, avoid manually selecting the driver update for the Realtek USB GbE for a while — until, hopefully, they solve the issue.

It’s a bit-of a work-around, but it’s a work around that should be OK for a few months at least.

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@CM313

Just for information, the driver I installed is the one recommended by HP for this computer on their support site, not downloaded from the Realtek site.

I had tested without success what you indicate, but in fact I have the impression that there is an incompatibility between the driver of the ethernet card and the one of the wifi card: it is the update of the wifi driver which triggered the crash of the ethernet connection. I did not try to uninstall both. But the next step was a total reset of the computer.

But finally, the recommended driver for the Dock is a much more recent version of the computer’s ethernet card driver (2020 instead of 2016) and works even if you don’t have a Dock.

What worries me is that in the revision history of this driver from the Dock page, we have a version 10.32.328.2019 Rev.A that supports Windows 10 v1903, a version v10.39.518.2020 that supports Windows 10 v2004. What will happen with the next version of Windows 10? Will HP continue to advocate for a version dating back to 2016?

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HI@brutri, Welcome to the HP Support Community!

I understand that notebook has an issue with the network.

Request you to follow the below link driver HP USB-C Dock G5,

https://support.hp.com/in-en/drivers/selfservice/hp-usb-c-dock-g5/27767205

The docking station referred is a commercial model & the unit is a consumer segment. The said combination is not tested by HP. So, the functionality is not guaranteed.

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up» on the bottom right to say “Thanks” for helping!

Have a great day! 

• Mark as New
• Bookmark
• Subscribe
• Permalink
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• Flag Post

I connected the computer to Ethernet without using the G5 Dock, but just with a simple USB-C/Ethernet adapter.

For the moment, the symptoms «blank page» or «SSL error» do not appear anymore on the sites I was testing. So it’s a big progress

What I notice is that the HP ENVY X360 support page only offers the 2016 version of rtux64w10.sys in the driver updates while there is a 2020 version! Can you please report this to the driver update team? Proposing a 5 years old version is not very professional, isn’t it?

Best regards

• Mark as New
• Bookmark
• Subscribe
• Permalink
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Hi @brutri,

Welcome to the HP Support Community.  

Thanks for the valuable feedback, I will update the relevant team,

I’d suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it’s most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up» on the bottom right to say “Thanks” for helping! 

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

I had exactly the same issue, and solved it by simply removing (uninstalling) the driver (and avoiding doing the update again).

So, go to:

* Control Panel (easier than through Windows 10 Settings)

* Device Manager (as administrator)

* Network adaptors

* Realtek USB GbE Family Controller

* Right-click and select «uninstall device»

* Select «Delete the driver software for this device»

* Reboot

On re-start, the system will re-install a driver, but it will use the previous driver, not the problematic one. So the problem goes away.

From there, avoid manually selecting the driver update for the Realtek USB GbE for a while — until, hopefully, they solve the issue.

It’s a bit-of a work-around, but it’s a work around that should be OK for a few months at least.

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

@CM313

Just for information, the driver I installed is the one recommended by HP for this computer on their support site, not downloaded from the Realtek site.

I had tested without success what you indicate, but in fact I have the impression that there is an incompatibility between the driver of the ethernet card and the one of the wifi card: it is the update of the wifi driver which triggered the crash of the ethernet connection. I did not try to uninstall both. But the next step was a total reset of the computer.

But finally, the recommended driver for the Dock is a much more recent version of the computer’s ethernet card driver (2020 instead of 2016) and works even if you don’t have a Dock.

What worries me is that in the revision history of this driver from the Dock page, we have a version 10.32.328.2019 Rev.A that supports Windows 10 v1903, a version v10.39.518.2020 that supports Windows 10 v2004. What will happen with the next version of Windows 10? Will HP continue to advocate for a version dating back to 2016?