The media could not be played как исправить

Многие пользователи Windows 10 сообщали об ошибке « Ошибка загрузки медиафайла». Невозможно воспроизвести файл в Google Chrome. Эта проблема характерна для видеофайлов, блокируя доступ пользователей Chrome к соответствующему контенту.

Кажется, ошибка вызвана конфликтом с медиаплеером или ошибками, вызванными файлами cookie и расширениями.

К счастью, нам удалось создать серию исправлений, которые помогут вам решить эту проблему.

Действия по исправлению ошибки загрузки носителя в Chrome

1. Сбросьте настройки браузера

1. Нажмите значок «Три точки» в верхнем правом углу> откройте « Настройки».
2. Прокрутите вниз и нажмите « Дополнительно», чтобы развернуть дополнительные параметры.
3. В разделе «Сброс и очистка»> нажмите «Сброс».
4. Перезагрузите Chrome и убедитесь, что это исправило ошибку.

Мы много писали о видео ошибках. Прочтите это руководство о том, как исправить проблемы с форматом видео в вашем браузере.

2. Отключить аппаратное ускорение

1. Нажмите значок «Три точки» в верхнем правом углу Google Chrome> откройте « Настройки».
2. Прокрутите вниз и нажмите Дополнительно.
3. Найти Используйте аппаратное ускорение, если оно доступно, в разделе « Система » и нажмите переключатель, чтобы отключить его — он отключится, когда цвет станет серым.
4. Перезапустите Google Chrome и посмотрите, исправит ли это проблему.

3. Удалить кеш и куки

1. Нажмите значок «Три точки» в верхнем правом углу Google Chrome.

   

2. Выберите Дополнительные инструменты > нажмите Очистить данные просмотра.
3. Выберите интервал времени для удаления данных, выбрав « Все время», чтобы Chrome работал лучше.
4. Выберите тип информации, которую вы хотите удалить.
5. Нажмите Очистить данные.
6. Перезапустите Chrome, чтобы увидеть, исправила ли она проблему.

4. Обновите Google Chrome

1. Нажмите значок «Три кнопки» в верхнем правом углу браузера.
2. Выделите раздел справки и разверните его> щелкните « О Google Chrome».
3. Процесс обновления начнется сам по себе.
4. Нажмите кнопку « Перезапустить» после завершения обновления.

5. Отключить расширения

1. Нажмите значок «Три кнопки» в верхнем правом углу браузера.
2. Разверните меню « Дополнительные инструменты» > выберите « Расширения».
3. Отключите расширения, нажав тумблер рядом с их именем — расширение отключается, когда переключатель становится серым.
4. Перезапустите браузер и посмотрите, решило ли решение проблему.

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Мы надеемся, что хотя бы одно из наших решений помогло вам решить проблему с загрузкой видео в Интернете. Если вы знаете другие рабочие решения, не стесняйтесь оставлять комментарии в разделе комментариев ниже.

ЧИТАЙТЕ ТАКЖЕ:

• Носитель не может быть загружен, потому что формат не поддерживается
• Google Chrome запускается с белым экраном? Исправьте это с этими 6 шагами
• Google Chrome не отвечает, перезапустите сейчас

Most users face the error “the media could not be played” while trying to watch any video on self-hosted video websites.

This error occurs when users load a media file in a format not supported by the JW Player. Such formats include .mov and .wmv. The JW player does not play files not supported by the H264 video codec.

One can face this annoying error on both mobile and desktop Chrome versions. Not just Google Chrome, but users can also encounter this error on other browsers such as Safari and Firefox.

The issue “the media could not be played” can appear due to some browser extension/cookie or the media player’s incorrect configuration.

What Do You Mean by JW Player?

JW player is a world-renowned media player. This embeddable player has more than 20 billion streams every month. JW player is extremely lightweight and works well across various browsers.

Meanwhile, it also integrates flawlessly with all ad networks. Due to all these characteristics, the JW player is the most favored choice for several major websites which support self-hosted media files.

Undoubtedly, the JW player is a very stable player when it comes to playing embedded videos.

However, there are times when incorrect configurations force this player to play a video that is unsupported by the player. Hence, users encounter the error “the media file could not be played.”

Also, get to know how to stop the 0x00000050 blue screen of death.

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Anyone can encounter this frustrating error. If you are one of them, there are several means to resolve it. First, you need to recognize whether it is a media player-related problem or a browser one. It is really easy to find this.

You have to open the video content URL in another browser. If the problem persists there, it is not in your hands to resolve it. In this situation, you must contact the concerned website’s web administrator. They will look into the matter on their own.

On the other hand, if the video works well on other browsers, make use of troubleshooting tips to look into the issue. There are certain methods to get rid of the error “the media could not be played” successfully. After that, you can stream videos effortlessly.

If you are facing this issue, these troubleshooting methods will be really helpful. Try these methods one after the other to locate a workable fix for you.

However, not all methods will work for you based on your platform. So, let’s move on to solutions to resolve the error “the media could not be played.”

Method 1: Resolve the Media Could Not Be Played Error by Updating Chrome

If the error is appearing on Google Chrome, try to update it. The most common reason behind the error “the media could not be played” could be this.

Using an outmoded Chrome version could result in this error. JW player keeps on updating its list of supported video formats. If you are using an old version, you will be unable to use this feature.

To update Google Chrome, follow the instructions as follows.

For Android

In smartphones, Google Chrome updates to its latest version automatically, if any. However, the settings of the Google Play Store can restrict this process on your phone. Google Play store does not update applications on phones using mobile data.

To do so, you have to connect your device to a Wi-Fi network. You can manually update Google Chrome on Android phones in the following way.

Step 1: Open the app

Firstly, you need to open the app “Play Store.” Click on the menu “Action” in the left corner from there.

Step 2: Visit “My apps & games”

You need to go to the section “My apps & games.” Under the section “Updates,” you can see the available updates for apps.

Step 3: Tap “Chrome”

Now, go after the name “Chrome” and select the tab “Update” present alongside it. Google Chrome will be updated soon.

For PC

Normally, Google Chrome keeps on updating its version in the background. It happens whenever you close or opens your browser if an update is available.

However, a pending update can occur if you do not close Chrome for a while. So, you need to update Google Chrome on your PC manually. To do so, go through the steps listed below.

Step 1: Tap three dots

Go to the menu “Action,” which resembles three vertical dots on the right corner.

Step 2: Press “Update Google Chrome”

You need to click on the option “Update Google Chrome.” If there is no such option, you only use the latest Chrome version.

Step 3: Select “Re-launch”

After successfully downloading the latest version, you must select the Relaunch button. Now, Google Chrome will update to its new version automatically.

Method 2: Resolve the Media Could Not Be Played Error by Deleting Cookies and Cache

Once you have updated the Chrome version, it is time to move on to the second method. Now, you need to delete the cookies and cache of the browser.

The process of deleting the data differs for smartphones and computers. Choose one method depending on your device.

For Android

To delete the data of the browser, such as cookies and cache, follow the instructions as follows:

Step 1: Open Google Chrome

First, you need to open the browser on your device. Once done, you have to click on three dots present vertically on the right side of the screen. These dots are also known as action menus.

Step 2: Visit the settings

Now, you need to visit the settings and click on the option “Privacy.”

Step 3: Click “Clear Browsing Data”

From there, scroll down to find the option “Clear Browsing Data.”

Step 4: Choose the tab “Basic”

Next, choose the tab “Basic” to set “All time” as “Time range” from the drop-down list. After that, check against boxes saying “Cached images and files” and “Cookies and site data.” Once done, tap on “Clean data” to delete everything.

For PC

To delete cookies and cache files on computers, look at the following steps.

Step 1: Open Google Chrome

Initially, you need to open Google Chrome and access three dots or the action menu from the right corner.

Step 2: Click “Clear Browsing Data”

Now, you have to go to the section “More tools.” From there, locate the tab “Clear Browsing Data” and tap on it.

Step 3: Look for the tab “Basic”

Go to the tab “Basic” and select “All Time” as “Time Range” from the drop-down list.

Step 4: Press the button “Clear Data”

Next, you have to check against boxes saying “Cached images and file” and “Cookies and other site data.” Once done, press the button “Clear data.” It will delete all the cookies and cached files from the browser.

Step 5: Restart Chrome

After that, you can restart the browser. Then, check if the error “the media could not be played” persists. If yes, move to the following method.

Method 3: Resolve the Error by Disabling Extensions

This method will only work for computers. Users often face the error “the media could not be played” due to Chrome extensions. Using extensions to protect online surfing makes you more likely to encounter this frustrating error.

Before that, you need to find out whether extensions are causing the error or not. For this, open the “Incognito” tab on Chrome. You will find this tab by pressing on the three dots present vertically on the right side.

From there, select the option “New incognito window.” This window does not just allow users to browse the content privately and disables all kinds of extensions.

In this mode, you need to open the video URL, where you were facing the error “the media could not be played.” If the video works perfectly, extensions are the real cause of this error.

It means that extensions are snooping with the video playback. To find this out, paste or type “chrome://extensions” in the search column of Chrome.

Now, you can see all extensions of your browser in one place. You can disable all the extensions by removing the check against the option “Enabled.”

Uncheck these extensions one by one to see if you can play the concerned video. Once you find the main culprit, get rid of that particular extension by tapping on the icon for trash.

Method 4: Resolve the Error by Resetting Default Chrome Settings

It is another method to get rid of the error “be played.” This method works for computers only. It will most probably get the job done for you by removing any extension or setting which is causing the error. However, it can even create more problems for you.

When resetting Chrome settings to the default, it will reset everything, including cookies, themes, extensions, or site data.

Meanwhile, it would not change saved passwords, bookmarks, or custom fonts. To reset settings for Chrome, take a look at the following instructions:

Step 1: Launch Chrome

Firstly, you need to launch the browser Google Chrome and tap on the menu “Action” or the three dots on the top.

Step 2: Press the tab “Advanced”

Now, you need to visit “Settings” of Chrome and press the tab “Advanced” present at the bottom.

Step 3: Click the tab “Reset”

Next, you have to tap on the section “Reset” from there. Confirm the action and let Chrome reinitialize. You will no longer face the error “the media could not be played.”

Method 5: Resolve the Error by Using the Ultimate Option

If you cannot resolve this annoying error by now, there is just one method left for you to try out. To resolve the error, you must use a professional repair tool.

One such tool is Stellar Video Repair. This professional tool will help you to play media files on your computer, laptop, or mobile device.

You often face an error due to the incomplete download of files. Also, it happens due to interruptions during the media transfer process.

In these cases, you can encounter errors like “the media could not be played.” To get rid of errors in these situations, you can make use of Stellar Video Repair.

With Stellar Video Repair, users can overcome any file corruption. Not just that, but this software also helps you to resolve video-audio sync issues or repair videos that are jerky, distorted, choppy, or grainy.

So, choose an easy way to get rid of the annoying “the media could not be played” error.

Special Features of Stellar Video Repair:

• Repairs damaged, broken, or corrupt media files
• Supports almost all file formats, including WMV, MOV, MKV, or 3GP
• Repairs corrupt videos resulting from processing, converting, editing, or file transferring process
• Works for both Mac and Windows PC
• Offers a preview before saving the file
• It comes with a user-friendly and simple interface

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Now, you can resolve the error “the media could not be played” through any method. We have listed the best methods to repair this issue in the best possible way. Try out these methods one by one.

If nothing works for you, Stellar Video Repair will help you to play the video file. Download Stellar Video Repair to resolve video-related or audio-related issues effectively and efficiently.

The “Error Loading Media File Could Not Be Played” is an error extensively experienced by chrome users while trying to watch an online video. This error is also seen across mobile applications and streaming platforms that use their native embedded browsers.

This type of media playback error occurs when browsers fail to handle embedded media players. It is seen that the browsers, most commonly Chrome, cannot handle the JW player, an HTML5-based online video player.  This problem can also be caused by incompatible browser extensions or if the website’s javascript is disabled.

In today’s article, we’ll go over how to fix this error and get the videos to play normally again.

The first thing to do is check your internet connection. Sometimes due to poor internet, the media player might fail to load properly, and you can receive this error message. Ensure that the internet is stable and that no connectivity issues are leading to this error. 

Reset Browser

Generally, resetting the browser solves this media player issue. Resting a browser will reset its default settings and delete the cookies and temporary site data. 

Here, we are resting the Chrome browser. 

1. Open the Browser 
2. Click on the three vertical dots in the upper right corner of the browser. 
3. Go to Settings.
4. Navigate to the Reset and clean up section. 
5. Select Restore settings to their original defaults. 
6. Click on the Reset settings button. 

Here’s how you can do it on Safari, 

1. Go to Preference. 
2. Go to the Privacy tab. 
3. Click on Manage Website Data.
4. Click on Remove All, and choose the Remove Now option. 

Delete Browser Cache 

The browser cache contains the website contents in order to enhance faster loading time and reduce data usage. Clearing the cache regularly can help users resolve the issue brought on by broken links and poor web page formatting. Browser cache can also occupy a decent amount of space on your device; cleaning it would free it. 

1. Go to Chrome Settings.
2. Go to the Privacy and Security Section. 
3. Click on Clearing Browsing Data.
4. Check on the Cached images and files option and click on the Clear data button.
   
5. Restart the browser and check if the problem exists. 

To delete the Browser cache on Safari, follow these steps, 

1. Open the Browser.
2. Click on the Safari button on the top left corner of the screen. 
3. Select Preferences. 
4. Go to the Privacy Section. 
5. Click on Manage Website Data.
6. Click on Remove All and give your confirmation.  

Update the Web Browser

This is a glitch in the browser, which has been solved in the newer versions of the Chrome Browser. Therefore, it is wise to keep the browser up to date to get rid of glitches and also improve performance. 

The chrome browser notifies the users when there is a new update release. The three dots on the upper right corner of the screen will turn into different colors (Green, Orange, and Red) depending upon the time since the browser was updated. 

Here’s how to update the browser. 

1. Go to Chrome Settings
2. Go to the About Google Chrome section from the panel. 
3. Click on the Update Google Chrome button. If the button is missing, the browser is already up to date. The recent versions of Google chrome automatically download and install the update when you go to this section.
4. Click on the Relaunch button. The browser will restart, and you will see a prompt saying Chrome is up to date. 

Follow these steps to update Safari on Mac.

1. Click on the Apple logo in the Upper left corner side of the Screen. 
2. Go to System Preferences > Software Update. 
3. The system will start searching for the available updates. If it finds some update, Click on Update Now. 
4. To install the latest updates when they are available, check on the option Automatically keep my Mac up to date. 
5. This will keep your Mac OS and the safari browser up to date. 

Uninstall Extensions

Extensions in chrome can sometimes generate some functional issues, especially if they are from unknown sources. You are advised to uninstall such extensions, which affect the browser’s performance and threaten your data privacy. 

You can also check which extensions are causing the issue for you. To do this, disable an extension and then open the video from the website where you get the error message. If you do not get the error message this time, it indicates that the extension is the culprit for the problem. 

Here’s how to disable the extension on chrome:

1. Click on the Puzzle icon on the toolbar of the browser.
2. Click on Manage extensions.
3. Locate the extension you want to delete from the list and click on Remove. 
4. Again, click on Remove to give final confirmation to delete it. 

Disable Hardware Acceleration

Enabling the hardware acceleration shifts some portion of the workload of the CPU to the GPU and makes the Browser performance much more efficient. However, on some devices, the hardware acceleration might not be handled well, which might result in an error during online Video playbacks. 

Here’s how to disable the Hardware Acceleration on Chrome.

1. Go to the Settings. 
2. Go to the Systems Section.
3. Click on the slider for the Use Hardware acceleration when available to turn it off.
    
4. Click on Relaunch. 
5. The browser will reboot, and Hardware acceleration will be disabled. Now, go to the website where you encountered such an error and check if the issue still persists. 

On Mac devices, the Hardware acceleration feature is automatically enabled, and there is no way to disable it. 

Allow sites to use Java Script 

Usually, javascript is by default, enabled for all the sites on most browsers these days. However, they also provide the flexibility to disable it or turn it off for a specific website. Disabling the javascript access to a website can prevent you from seeing the media contents such as videos, photos, and other graphical materials on it. 

Here’s how you can enable it on the chrome browser. 

1. Go to Chrome Settings. 
2. Go to Privacy and security > Site Settings.
3. Scroll down to the  Content section and click on the option.  
4. Select the Sites can use the Javascript option if you want to give javascript access to all the websites. 
5. If you have previously set up a website in the Not allowed to use javascript list, click on the three buttons on the side of the restricted website and click on remove.
     
6. Finally, go back to the website and try accessing the video.

Here are the steps you need to follow to enable the javascript on Safari for Mac Devices.

1.  Click on the Safari button in the Upper left corner of the screen. 
2.  Select Preferences. 
3.  Go to the Security section.
4.  Select Allow Plug-ins 
5.  Click on Manage Website Settings.  
6.  Check Enable JavaScript Option. 
7.  Restart the Browser and see if the issue is resolved. 

Clear Application Cache

This error is very commonly seen in mobile-based applications that use an embedded browser to play videos and open links. Facebook Messenger and Youtube app are such apps where users face this issue.

If you are getting similar issues with the application, you can get them resolved by clearing the application’s cache. 

Here’s how to clear the app cache on Android Devices. 

1. Go to Settings. 
2. Select Manage Apps. 
3. Find Messenger or any other apps where you are facing this issue in the list. 
4. Tap on Clear cache.
    

On IOS, go to Settings> General > iPhone Storage > Manage Storage. Find the messenger app and select Offload app. 

Table of Contents    

1. How to Fix “Media File Could Not Be Played” Error in browser
2. Quick hacks to fix error in loading media
3. Method 1: Fix your Internet connection
4. Method 2: Reset your browser settings
5. Method 3: Update to the latest version of the browser
6. Method 4: Delete cache, cookies, and browser history
7. Method 5: Play media file in incognito mode
8. Method 6: Turn off hardware acceleration
9. Method 7: Disable browser extensions
10. Can’t play downloaded & saved videos on PC, Mac, Android phone!
11. Conclusion