Sometimes I get calls from the helpdesk staff asking about the Windows Resume Loader issue. It happens with Windows 7 or Vista OS computers during the startup process when the black Resume Loader screen appears with the following message:
“The last attempt to resume the system from its previous location failed. Attempt
to resume again?
(Use arrow keys to highlight your choice.)
1. Continue with system resume
2. Delete restoration data and proceed to system boot menu
ENTER=Choose”
It happens during the unexpected PC shut down due to a sudden power failure, especially when the machine is in a hibernation mode. During the next boot up the system uses the resume loader to return from hibernation and attempts to load a hibernation file (hiberfil.sys) that could be corrupted. That’s when a black screen appears with the strange resume loader message.
We have two options:
1. Press “continue with system resume”. If the hibernation file is still intact, the system will resume and load up. If that doesn’t help, proceed to step 2…
2. Select the second option to “Delete restoration data…” The damaged hiberfil.sys file will be deleted and your computer will boot up, but any data that was stored in a hibernation file during the hibernation process will be lost. However, you will be able to start up your Windows system.
There is one more thing some of us could be dealing with – unresponsive keyboard. You may be seeing the resume loader options, but your keyboard may not be active, so you really can’t change anything at this point. If your keyboard and motherboard connections are fine (check them anyway), follow the advice below.
There is one pretty simple trick: restart your computer and enter your BIOS settings. (Press Del, F2, F1, F5, F12 or any other key assigned for that purpose by your computer manufacturer).
Once you access BIOS go to Peripherals section, scroll down to “USB keyboard” section and make sure that it is enabled, not disabled. I had the same problem twice (both times power failure) and fixed it by enabling the keyboard. I don’t really know why it’s set to disabled every time the power goes out.
If that doesn’t help there is one more remedy: open PC case and unplug the CMOS battery for a few minutes. Put it back, close the case and start the PC. Reset your date, floppy drive settings in BIOS and start the operational system. That should do.
Update:
For some people the methods described above don’t work, so you can try these:
- Unplug the power cord from the PC and press the power button for 15 – 20 sec. This will reset your capacitors. Plug the cord back in and start the PC. Your keyboard should be working.
- If your keyboard is still unresponsive, borrow from someone the PS/2 keyboard (not USB keyboard), plug it in and start the PC. The keyboard should be working.
- For laptop users: take out your laptop battery, unplug the power cord and then press the power button for 15 sec. to reset the capacitors. Then plug in the power cord, but don’t put your battery back in yet. See if that fixes the unresponsive keyboard. If everything is Rock&Roll, plug in your battery.
- If nothing helps to resume your Windows, there’s one more solution: load the Ubuntu live CD and enable your keyboard during the live session. Ubuntu uses its own hardware drivers, that’s why the keyboard will be working. I heard that some people were lucky to come up with that trick.
If you turn off your computer intentionally or accidentally during the booting phase, Windows will resume from where you left the last time when you restart your computer. The screen that you see this time is called Windows Resume Loader. On the Windows Resume Loader screen, you can continue with the system resume or delete the restoration data and proceed to the system boot menu. But it is not as simple as it sounds for some users. You can use only your keyboard to select an option on the Windows Resume Loader screen. For some users, their keyboard stops working on the Windows Resume Loader screen due to which they are unable to start their system. If you are facing such a problem, the solutions explained in this article will help you fix the issue.
Contents
- Windows Resume Loader Keyboard not working
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- 1] Remove the battery and insert it again
- 2] Switch between USB 2.0 and USB 3.0 ports
- 3] Drain the capacitors of your laptop
- 4] Connect a PS/2 keyboard if your system has a PS/2 port
- 5] Enable USB keyboard in BIOS
- 6] Enter Windows Recovery Environment and disable Hiberfil.sys
- 7] Perform a System Restore
- How do I fix Windows Resume Loader on my laptop?
- How do I resume my laptop keyboard?
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Windows Resume Loader Keyboard not working
If your keyboard is not working on the Windows Resume Loader screen, try the following suggestions to fix the issue.
- Remove the battery and insert it again
- Switch between USB 2.0 and USB 3.0 ports
- Drain the capacitors of your laptop
- Connect a PS/2 keyboard if your system has a PS/2 port
- Enable USB keyboard in BIOS
- Enter Windows Recovery Environment and disable Hiberfil.sys
- Perform a System Restore
Let’s see all these fixes in detail.
1] Remove the battery and insert it again
Some users were able to fix the problem simply by removing the battery of their laptops and inserting it again. You can also try this trick. If it works, you will save your time in the troubleshooting methods explained below. Follow the steps written below:
- Turn off your laptop.
- Remove its battery.
- Wait for a few minutes.
- Connect the battery again and turn on the laptop.
Check if this fixes your problem.
Read: What happens if you interrupt System Restore or Reset Windows
2] Switch between USB 2.0 and USB 3.0 ports
If your system has both USB 2.0 and USB 3.0 ports, try to switch between both ports. For example, if you have connected your keyboard to the USB 3.0 port, remove it from there and plug it into the USB 2.0 port. Now, check if your keyboard works on the Windows Resume Loader screen or not.
3] Drain the capacitors of your laptop
If the above two methods did not work, try draining the capacitors of your laptop. The following steps will guide you on this:
- Turn off your laptop completely.
- Remove all the peripherals connected to your laptop.
- Remove its battery and the power cord (if you have connected it).
- Press and hold the power button for approximately 15 to 20 seconds. This will drain its capacitors.
- Insert the battery and connect the power cord and peripherals.
- Turn on your laptop.
See if you can select any option on the Windows Resume Loader screen by using your keyboard or not. If not, try the next potential fix.
4] Connect a PS/2 keyboard if your system has a PS/2 port
Some systems still have a PS/2 port. Check if your system has this port. If yes, connect a PS/2 keyboard to the PS/2 port. The PS/2 keyboard should work on the Windows Resume Loader screen. If you do not have the PS/2 keyboard, ask your friends if they have it or not.
This should fix the problem.
5] Enable USB keyboard in BIOS
The issue of the irresponsive keyboard on the Windows Resume Loader screen also occurs if the keyboard is not active on that screen. You can check this in your system BIOS settings. If your keyboard is disabled in the BIOS, enabling it will fix the issue. Computers of different brands have a different processes to enable the keyboard in BIOS. Refer to your computer’s user manual to know how to enable the keyboard in BIOS.
6] Enter Windows Recovery Environment and disable Hiberfil.sys
If the hibernation mode is enabled on your system, you will find the Hiberfil.sys file on your system. The Hiberfil.sys is a file that stores the state of your system just before entering hibernation mode. Windows uses this file to resume your system from where you left the last time. You are currently in a loop where you are returning to the Windows Resume Loader screen again and again. To get out of this loop, you have to disable the Hiberfil.sys file. For this, you have to start your system in WinRE (Windows Recovery Environment).
Because you are stuck in a loop that is preventing you from booting your system, you cannot enter Windows Recovery Environment via Windows 11/10 Settings. You can enter Windows RE by interrupting the normal boot sequence. To do so, power off your system, then power on it again. Now, press and hold the power button to turn it off again before the login screen appears. Do this three times. The fourth time, Windows will enter into the Recovery Environment automatically.
Once you enter Windows Recovery Environment, you will see the Automatic Repair screen, where you will see two options, Restart and Advanced options. Select Advanced options and then go to “Troubleshoot > Advanced options > Command Prompt.” This will launch the Command Prompt. Now, enter the following command and hit Enter to disable the Hiberfil.sys file.
powercfg -h off
After the execution of the above command, restart your computer.
7] Perform a System Restore
If you have created a System restore point, you can use it to restore your system. System Restore is a tool developed by Microsoft that helps users protect and repair their computers. When you turn on System Restore, Windows takes a snapshot of system files and registry and saves them as a restore point. You can use this system restore point to take your system back to the previous working state.
Enter Windows Recovery Environment by following the process explained above. After that, go to “Troubleshoot > Advanced options.” Now, select System Restore.
Read: Can’t Type Password at the Login Screen in Windows
How do I fix Windows Resume Loader on my laptop?
If you are stuck on the Windows Resume Loader screen, you can fix this problem by disabling the Hiberfil.sys file. Windows creates this file when you activate the hibernation mode. After disabling the Hiberfil.sys file, Windows cannot use that file to resume your system from where you left off the last time. This will fix the issue.
How do I resume my laptop keyboard?
If your laptop is stuck on the Windows Resume Loader screen, you can resume it with simple fixes. Restart your PC, and check if the lights turn on for the keyboard. Next, boot into the BIOS or UEFI and check if, for some reason, the keyboard shows as disabled. If so, you can enable it in BIOS settings. If none of these work, you may want to connect with the support team to sort it out.
I hope this helps.
Read next: What to do if I forgot my computer password?
Я работаю в службе поддержки, и мне сегодня позвонили по поводу ошибки, возникшей у пользователя: Windows resume loader failed поэтому я попытался устранить неполадки в следующих случаях:
- У пользователя была сложная перезагрузка; ошибка все еще произошла, но пользователь смог попытаться начать нормально; после нормального запуска Windows снова выкинуло ошибку загрузчика резюме Windows
- Поэтому я подумал о запуске в безопасном режиме, у меня снова был пользовательский перезапуск; заставил его запустить безопасный режим и попытался сбросить его в безопасном режиме; в итоге его клавиатура зависла, и он не смог выбрать опцию; поэтому я провел некоторое исследование и выяснил, что ему придется сбросить свои конденсаторы
- Если бы пользователь сбросил конденсаторы, отключив компьютер и удерживая кнопку питания в течение 20 секунд; пользователь все еще получил ту же ошибку
Итак, мой вопрос: могу ли я сделать что-нибудь еще, чтобы помочь этому пользователю, а также, как вы решаете эту проблему?
Чтобы исправить Windows Resume Loader Error нажмите 2 когда появятся опции. Это приведет к удалению любых поврежденных файлов гибернации / сна и загрузочных окон в обычном режиме.
Всё ещё ищете ответ? Посмотрите другие вопросы с метками windows-7 post.
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#1
сидел с ноутом по скайпу. Он написал что пора зарядить. пока достал зарядку. он вырубился. а когда включи вот такое мне выдал
Windows resume loader
The last attempt to resume the system from its previous location failed. attempt to resume again?
(Use the arrow keys to highlight your choice.)
Continiute with system resume
Delete restoration data and proceed to system boot menu
что делать ?
перейти по ссылке
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#2
sharsomov
Похоже система хочет, чтобы её восстановили с установочного диска, ибо автоматическое восстановление завершилось неудачей.
Восстановление нормальной загрузки Windows
P.S. Потерпевшего как и ОС принято называть.
> my keyboard is not working aswell
I do not understand.
What is your symptoms of «not working» ?
You do not need the keyboard to press the ON/OFF button.
Does your keyboard work if you connect it to a different computer? (EDIT: not possible with a «laptop» keyboard.)
Does a different keyboard, with USB interface, work with your computer?